Approved answers only
Replies are grounded in your knowledge base, documents and system data — not in whatever the model recalls.
AI support intelligence
Support AI that refuses to guess
Most support bots fail the same way: they answer confidently when they should not. LeonSoft builds support AI that scores its own certainty, answers only from approved knowledge, and hands the conversation to a person the moment it drops below the line.
Customer question
Approved knowledge searched
Confidence above threshold
Reply
Ticket
Agent
Logged per tenant
What it does
Built for support teams, not demos
Every capability exists to protect one thing: the customer never receives an answer the business would not stand behind.
Confidence scoring
Each draft reply carries a score. Below your threshold it never reaches the customer.
Human handoff
Uncertain or sensitive conversations move to an agent with the full context already attached.
Live system data
Order status, invoices and account details come from ERP, CRM or SQL in real time.
Tenant separation
Each business keeps its own knowledge, data and logs, isolated from every other tenant.
Full audit trail
Every answer, escalation and system action is recorded and reviewable.
Next step
Start with your ten most common questions
That is usually enough to build a first controlled workflow, measure how often it answers safely, and decide what to automate next.